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A Tale of Two Toddlers or How We Learn What it Takes to Be Successful

Problem Solving: A Little Help From My Friends

Social Enterprise 101: Lessons Learned From a Bunch of Jerks

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Put Your Customers, Clients on Cloud Nine with CRM

Instructor	Jason Hutchins, President, Nonprofit Solutions Network Jason founded Nonprofit Solutions Network in 1998 to help nonprofits boost productivity, lower costs, and improve their overall operation through the use of technology. Other IT firms that provide affordable services do this by providing a “one size fits all” approach. Nonprofit Solutions and its sister company that serves small businesses provide technology solutions customized to meet the unique needs and financials challenges of nonprofits and small business. Jason has a broad IT background having worked with many large New York metro area nonprofits including The After-School Corporation, New York Cares, United Way of New York City, Wildcat Service Corporation and Vera Institute of Justice.
Date	February 7, 2012
Time
	Small businesses and nonprofits need to know a lot about their customers, clients, donors, and volunteers in order to provide the level of service expected. The bar has been raised: People expect you to know what worked for them and what didn’t; what they ordered last time; and whether they had a delivery issue.
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The Next Revolution Is In Your Pocket

Instructor	Peter Shankman, vice president, Vocus Peter Shankman, vice president and small business evangelist for Vocus PR Week Magazine has described Peter Shankman as “redefining the art of networking”, and Investor’s Business Daily has called him “crazy, but effective”. Shankman is a spectacular example of what happens when you merge the power of pure creativity with Attention Deficit Hyperactivity Disorder (ADHD) and a dose of adventure, and make it work to your advantage. An author, entrepreneur, speaker, and worldwide connector, Peter is recognized for his radically new ways of thinking about social media, PR, marketing, advertising, and customer service. Peter is best known for founding Help A Reporter Out, (HARO) which in less than a year became the defacto standard for thousands of journalists looking for sources on deadline, offering more than 200,000 sources around the world. HARO is currently the largest free source repository in the world and sends out more than 1,500 queries from worldwide media each week. In June 2010, less than two years after Peter started HARO in his apartment, it was acquired by Vocus, Inc.
Date	January 25, 2012
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	Look around. Find one person you know without a camera in their mobile phone. You can't do it. Put that mobile phone in the pocket of a customer who just had a great experience with your brand. It becomes a PR megaphone, spreading the gospel of your business far and wide, and turning your customer into an evangelist for your brand. In the hands of a customer scorned, it becomes a nightmare from which you may not wake up. In this entertaining, humorous, and interactive webinar Peter Shankman -- entrepreneur, angel investor, marketing consultant, and pundit -- shares case studies from companies big and small that illustrate why good customer service will be the next big thing.
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How, Why, and When Small Businesses and Nonprofits Should Use Cloud Computing

Instructor	Jason Hutchins, President, Nonprofit Solutions Network Jason founded Nonprofit Solutions Network in 1998 to help nonprofits boost productivity, lower costs, and improve their overall operation through the use of technology. Other IT firms that provide affordable services do this by providing a “one size fits all” approach. Nonprofit Solutions and its sister company that serves small businesses provide technology solutions customized to meet the unique needs and financials challenges of nonprofits and small business. Jason has a broad IT background having worked with many large New York metro area nonprofits including The After-School Corporation, New York Cares, United Way of New York City, Wildcat Service Corporation and Vera Institute of Justice.
Date	April 22, 2010
Time
	Confused about cloud computing? Not surprising when one expert praises its low cost and ease of implementation while another condemns its lack of reliability and security. Unwilling to participate in something that sounds so ... airy? It may sound airy but it's solid technology that you may already be using without realizing it. Do you have a Gmail, Yahoo, or Hotmail account? Then you're in the cloud ... and you already know some of the benefits of cloud computing.
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